Client
First responder cellular network
Industry
- Telecomm
Technology
- Salesforce Service Cloud
Services
- COVID-19
- Platform Architecture & Advisory
About the Client
A cellular broadband network for emergency agencies and other first responders needed to ensure timely delivery of safety devices.
Challenge
A telecom company that supports emergency service organizations with mobile devices and plans needed to quickly pivot when the pandemic began. Pre-coronavirus, the company relied on in-person events at venues across the country to train and outfit local first responders with these devices. With many of these venues being used as hospitals for coronavirus patients, training had to be canceled or moved, requiring a fast-operational response.
Strategy & Solution
By creating an events portal in Salesforce Service Cloud, we helped streamline the company’s sales methodologies, opportunity and pipeline management, and communications. The portal made rescheduling/canceling events easier.
Through an API, we enabled a demo device portal that allowed the client to provision first responder devices, track the shipping, and have them shipped back.
Through this portal, the company’s first responder clients were able to be trained on new or better technology or tools without having to attend an in-person event.
