About the Client

Ciberspring’s partner is a leading global biopharmaceutical company
listed on the Dow Jones Industrial Average and 2021 Fortune 500 list
of largest US corporations by total revenue. The leading, award-winning
company develops lifesaving medications to treat infectious diseases.
It also continuously innovates research and development (R&D) to
understand rare conditions.

Challenge

The company faced the colossal task of integrating Sitecore,

Salesforce, and Salesforce Marketing Cloud with one of the largest
global AWS WorkSpaces. Success required proper architecture and
resources to support globally distributed teams with varied job skill
sets. The company also needed a robust library of high-quality
components that they could easily rework and repurpose for efficient
future builds.

Establishing a DevOps CoE called for a solutions provider with unique
capabilities to:

• Act as a unified extension of a dev team within an Agile framework;
• Navigate complex medical, legal, review (MLR), and promotional review committee (PRC) processes; and
• Ultimately deliver connected experiences with multiple integrated platforms communicating together.

Strategy & Solution

Ciberspring established and expanded the DevOps org with a world-
class combination of project teams and dedicated talent leveraging

multiple technologies. Measuring up to the speed and high-quality
output the company needed, key milestones include:

• Implementing state-of-the-art applications fulfilling
• SLAs and ensuring high customer satisfaction;
• Integrating Sitecore with Salesforce, Salesforce Marketing Cloud, and Mulesoft across the global environment; and
• Introducing monitoring and reporting tools that resolve engineering issues proactively.

Results

Ciberspring delivered an unrivaled digital experience for the company’s
patient- and provider-facing web properties. Visitors can now access
next-level knowledgebase and automated customer support to submit
forms and obtain data. With key technical challenges out of the way,
the company shifted its resources to advance its critical business
mission.

Ciberspring has produced external web presences with the ability to
register for, locate, and schedule clinical trials. Additional web properties
provide company-sponsored registry data for healthcare professionals.
With the DevOps CoE securely in place, Ciberspring is now a managed
services provider (MSP) for the company’s core websites.