Customer Experience
Crafting meaningful interactions, strengthening brands
The CI CX Way
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Comprehensive Journeys
Visualize the customer journey
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User Motivation
Get first-hand user motivation
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Data Backed
Uncover actionable insights to drive future enhancements
CX Centric, Always
Customer experience is the major, if not only, differentiating factor for many companies today. When the stakes are high, you need a comprehensive approach to addressing your customers’ issues. CI has several offerings to meet any need.
CX Assessment
Understand and enhance every step of your customer’s journey. Our CX assessment visualizes every customer interaction, maps their mood, and suggests enhancements to deliver a better experience at every stage.
Custom User Testing
Your customers demand the best and to ensure your meet their needs you need to understand their desires. We conduct in-depth customer testing to identify usability issues, gather feedback you couldn’t get elsewhere, and provide actionable insights to enhance the user experience. Our tailored approach ensures your product delivers the best possible experience.
Digital Content Creation
Engage your audience with compelling digital content tailored to every channel. Our team of experts plan and produce high-quality content for every business situation.
Personalize CX Planning
Tailor your customer interactions with CI’s Personalized CX Services. We use advanced analytics to understand unique customer needs, craft personalized strategies and content to address customer need ensuring each customer receives a unique and engaging experience.
Complete Design Services
From UX to UI design our experts bring your brand to life with visually stunning and user-friendly designs. We partner with our clients to create wireframes, prototypes, and interactive experiences that align with their vision and resonate with the audience.
Optimize your CX with the CI CX Assessment
The CI CX Assessment is a comprehensive journey map that combines first hand user interviews and holistic analytics filtered through our years of experience. Fully grasp the customer interactions and uncover specific areas to improve with the CI CX Assessment.
Our Works
Leveraging marketing automation to create a 360-degree customer view
A media publisher, faced an immediate challenge due to the removal of an integration between their CRM, point of sale (POS) system, and marketing platform. This integration was discontinued without warning, forcing the publisher to find a new solution quickly.
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Migrating business portal improves user experience for global telecom company
The company’s business marketing portal was split, with some of it housed in a CMS approaching end of life and some of it on an older version of Adobe Experience Manager with the company’s B2C web properties. The platform wasn’t meeting the needs of the business group and it didn’t handle multi-tenancy very well.
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PRM Gives Specialty Provider Visibility into Sales Activities
Palmetto Infusion Services needed a PRM platform for its sales team to full leverage its partner provider relationships and drive referrals. Without this platform, management did not have clear visibility into the sales team’s activity, from how many visits to partner providers the reps made to which providers needed more attention for referrals.
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Let’s work together