Customer Experience
Crafting meaningful interactions, strengthening brands
The CI CX Way
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Comprehensive Journeys
Visualize the customer journey
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User Motivation
Get first-hand user motivation
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Data Backed
Uncover actionable insights to drive future enhancements
CX Centric, Always
Customer experience is the major, if not only, differentiating factor for many companies today. When the stakes are high, you need a comprehensive approach to addressing your customers’ issues. CI has several offerings to meet any need.
CX Assessment
Understand and enhance every step of your customer’s journey. Our CX assessment visualizes every customer interaction, maps their mood, and suggests enhancements to deliver a better experience at every stage.
Custom User Testing
Your customers demand the best and to ensure your meet their needs you need to understand their desires. We conduct in-depth customer testing to identify usability issues, gather feedback you couldn’t get elsewhere, and provide actionable insights to enhance the user experience. Our tailored approach ensures your product delivers the best possible experience.
Digital Content Creation
Engage your audience with compelling digital content tailored to every channel. Our team of experts plan and produce high-quality content for every business situation.
Personalize CX Planning
Tailor your customer interactions with CI’s Personalized CX Services. We use advanced analytics to understand unique customer needs, craft personalized strategies and content to address customer need ensuring each customer receives a unique and engaging experience.
Complete Design Services
From UX to UI design our experts bring your brand to life with visually stunning and user-friendly designs. We partner with our clients to create wireframes, prototypes, and interactive experiences that align with their vision and resonate with the audience.
Optimize your CX with the CI CX Assessment
The CI CX Assessment is a comprehensive journey map that combines first hand user interviews and holistic analytics filtered through our years of experience. Fully grasp the customer interactions and uncover specific areas to improve with the CI CX Assessment.
Our Works
Bio-Rad Labs
Bringing visual consistency and modern user experience to align with Bio-Rad’s specialized products for life science research, increasing customer engagement and accessibility for Bio-Rad customers globally.
Siemens Healthineers
Engaging email marketing deepens the relationship between a brand and its customers, expanding what’s possible.
Tobii Dynavox
Creating an engaging, connected user experience requires partnering with companies that can bring their scale to support your vision.
Let’s work together