About the Client

Nizhoni Health is a Massachusetts-based home healthcare provider
with a network of more than 700 nurses who combine for more than
20,000 visits a week.

Challenge

In the best of times, information flow between nurses and clinical
directors is essential. During the early days of the pandemic, fast
communication was especially urgent. The challenge was to quickly
communicate info with staff and coordinate on operational issues, like
testing and personal protective equipment (PPE).

Strategy & Solution

Working with Salesforce Community Cloud, Ciberspring created an
internal-facing community portal. Through the portal, staff could
access information about staying safe and ask specific questions of
the clinical directors. The directors could now communicate updates
on COVID-19 quickly to all staff, and staff could request PPE for
themselves or their patients.

If field nurses suspected they or a patient had been exposed to
COVID-19, they could submit a form via the community portal to notify
the clinical directors immediately. The directors could then act quickly
to staff and support as needed based on the updates.